Cosmetic Surgery Cyprus awarded for excellence in patient service by WhatClinic.com!
We are so pleased to announce that we have been recognised with the WhatClinic Patient Service Award 2020, an annual award based on patient service excellence ratings from the worldwide healthcare search engine WhatClinic.
WhatClinic analysed 12 months of data from users of its website including patient reviews and feedback, and communication rates of listed clinics. In 2020, over 6 million people visited WhatClinic’s medical search directory to find and compare clinics, including ours.
Cosmetic Surgery Cyprus was only one of a few hundreds of clinics on the website that met the high standards needed to qualify for the award. To receive the Patient Service Award 2020, we had a consistently high ServiceScore™ rating, which measures our commitment to patient care over a whole year, and we also received exceptional feedback and reviews from our potential and existing patients. This Award represents the long term dedication of our entire team and focus on creating positive patient experiences throughout their treatment journey.
Gill, our senior patient coordinator today said “We are thrilled to be recognised once again this year by WhatClinic for our commitment to our patients. As a practice, it is something we focus on in everything we do and to receive such positive feedback from our patients is wonderful, especially in a challenging year such as 2020.”
David Roe, WhatClinic’s CEO, congratulated Cosmetic Surgery Cyprus and said “The Patient Service Awards have now run for 11 years. For 2020, we have taken into account thousands of data points, including ratings based on communication between patients and clinics, clinic’s promptness, politeness, helpfulness, customer service over the phone, email, online and in-person, as well as patient reviews, feedback and more. Ratings are useful to both patients and clinics. Patients can see which clinics have been rated well by other users, and clinics can evaluate their own performance against others in their market and be motivated to improve their patient services, which is ultimately good for everybody.”
A huge thank you to all our patients in 2020 who helped us to achieve this award by taking the time to leave the wonderful feedback and reviews!